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302-257-0686
We know you might have a lot of questions and we’re here to answer them! If you have a question that you don’t see on this list, please feel free to contact us personally. We’ll be more than happy to go over anything at all! We want to make sure you feel completely comfortable and at ease.
We sure do!
Our initial deep clean checklist can be found by clicking here
Our recurring cleaning checklist can be found by clicking here
If you’re scheduling an hourly timed-appointment instead of a deep clean or recurring cleaning, we’ll ask that you list your cleaning priorities in order of importance. Your cleaning crew will work their way down your list, to get as much accomplished as they can in the amount of time that you have scheduled for them.
Most definitely! We have all required state/local licenses, full liability insurance, and Delaware’s required workman’s compensation insurance to protect our clients in the event of an accident or injury. Even if you don’t choose Cleanasaurus to clean your home, any trustworthy cleaning company that services your home should be able to provide copies of these items upon request to protect you as a client.
We love to show other families what we’re capable of! Sometimes we’ll take a before/after photo of items such as showers, tubs, and toilets. We’ll never post your name or information with any of our photographs. If you would like to opt-out of photographs, just let us know! We want to make sure you feel completely comfortable at all times.
As of right now, we proudly service the following areas and their surroundings:
In Delaware:
Wilmington, Hockessin, Greenville, Newark, Bear, Middletown, Townsend, Smyrna, Clayton, and Dover.
In Maryland: Elkton, Fair Hill, North East, Chesapeake City, Cecilton, Earleville, Galena, Millington, Sassafras, and Warwick.
If you live in another area but are only in need of a one-time cleaning, we may be able to accommodate you based on travel time and/or openings in our schedule!
We ask that all clients have card on file with us through Stripe secure card processing services, to help facilitate easy-peasy billing for your cleaning visits! For clients who prefer not to have a card on file, we also accept electronic Venmo payments, and paper checks.
Stripe is a very secure credit card processing server that stores your card information on your behalf. Your card will be charged on the day of your cleaning, so you never have to worry about paying an invoice! If you’d like to sign up for Stripe or Venmo, just contact us!
*Any bounced checks will incur a $40 fee.
Any payments more than 7 days past due will incur a $25 late fee per week.
Depending on the size of your cleaning, it will be 1 to 4 staff members, one of them being the team leader.
You’ll get the most bang for your buck if you pick up any toys, clothing, etc laying around. This allows our staff members to quickly get to their tasks, and get more done in your home! Any floors, tables, or surfaces that are covered with clothing, excessive clutter, toys, etc, won’t be able to be cleaned.
It all depends on how much love the home needs! First time deep cleans can range anywhere from 2-7 hours depending on size. Recurring cleanings thereafter can be anywhere from 1-4 hours.
We know that life happens and you can reschedule your cleaning up to 48 hours before your appointment! Unfortunately cancellations within 48 hours of your scheduled cleaning are subject to a $50 cancellation fee, due within 7 days after your missed appointment.
To cancel or reschedule your cleaning, please contact our client coordinator at 302-257-0686 or e-mail us at Contact@cleanasaurus.com
*Any recurring clients who have skipped cleanings and go longer than two months without service, will unfortunately be taken off of our schedule to make room for new clients. If you’d like to keep your recurring spot after two months of non-service, we unfortunately have to charge the deep clean price to get your home back to Cleanasaurus standard. Two months or longer without a cleaning takes our staff much longer to play catch-up and utilizes more in payroll, taxes, and worker’s comp insurance. We want to make sure your home is well taken care of!
Recurring clients who are on a weekly schedule will be cleaned every week, on the same day of the week.
Clients on a bi-weekly schedule will be cleaned exactly every two weeks on the same day of the week. For instance, if your biweekly cleanings are on Mondays, you will be cleaned on Mondays exactly every two weeks apart.
If you’re on our monthly schedule, your cleanings will be exactly every four weeks apart, on the same day of the week. If you have any questions about this, please feel free to reach out to us!
Please feel free to go about your normal routine, we’ll work around you! If you have pets that are non-aggressive, please let them roam freely.
Most clients provide us with either a key, garage code, or door code to enter their homes, so they can be cleaned while they’re out for the day. Some clients prefer to be home on the day of their cleaning. The decision is up to you! If you have an alarm, please contact us with instructins on how to disable and/or arm the alarm on the day of your cleaning. We’ll securely lock up your home when we’re finished cleaning for the day!
(*If you prefer not to provide a house key or entry code, a $50 lock-out fee will be applied to cover payroll expense if our team arrives to your home and there’s no one there to answer the door.)
Yes, we provide 100% of the supplies and equipment needed to clean your home. If you prefer that we use your vacuum to avoid bringing in any outside animal hair or dander, just let us know! We can also use your cleaning supplies if you prefer a specific brand, as long as they don’t contain bleach or noxious fumes.
While we’re famous for our deep cleans, unfortunately we won’t be able to clean the following items:
We use a very well-known natural cleaning line, Melaleuca. No harmful chemicals, no toxic fumes, no preservatives! It is extremely safe for your family and pets. In certain instances, chemical cleaners may be used if needed (such as chemical toilet bowl cleaner and oven cleaner) but if you prefer to be absolutely 100% natural at all times, just let us know! We cannot provide or handle any cleansers containing bleach or noxious fumes to ensure the safety of our staff.
Unless one of our staff members needs to call out due to illness, we’ll try our hardest to ensure the SAME team at every one of your cleanings. We want you to be able to build a trusting relationship with your personal crew!
Simply call our client coordinator Julia at 302-257-0686, or e-mail Contact@cleanasaurus.com and let us know. You may cancel services anytime you wish!
In Summer: Cleaning homes is a very active job! As we rush around to clean during the hot summer months, we ask that our clients leave their air conditioning on at a room temperature of 70 degrees or below to protect our staff from heat exhaustion. Any “hot houses” without functioning air conditioning, or homes hotter than standard room temperature of 72 degrees will not be able to be cleaned, to ensure the safety of our staff.
In Winter: In snowy, icy, or extremely stormy weather, we’ll try our hardest to accommodate our clients for the day. In situations where it’s unlawful or dangerous to drive, we’ll reschedule your cleaning to another day that works best for you!
Our operating hours are Monday through Friday 9am to 430pm.
We are currently closed on the following holidays:
*If you have an appointment that would normally fall on one of these days, we will reschedule you to another day that works for you!
Unfortunately, mistakes are rare but they do happen. We’re fully insured and will offer you several options in how you would like us to proceed. We ask that you put away any valuable or important fragile items before your cleaning team arrives for the day to keep those meaningful items safe!
Tipping is never expected! Some clients tip their cleaning crew during the holidays or whenever they feel they received stellar service. This decision is completely up to you, but never necessary!
Yes! We send out text reminders 72 hours before the date of your appointment so you can confirm the date of your cleaning. The text will also include a time frame of arrival for your cleaning team!
Cancellations within 48 hours of your appointment are subject to a $50 fee. We appreciate your understanding!
We sure do! If you’re an existing client and refer 3 people to us who sign up for recurring cleanings, you’ll get a free cleaning!
If you’re a new recurring client who was referred to us from an existing client, you’ll receive a 10% discount on your initial deep clean!
We want to make every effort to make sure that you’re pleased with our work. Our clients mean everything to us! If you’re not satisfied with any portion of your cleaning, please let us know within 24 hours and we’ll come back and make it right. Unfortunately we’re unable to provide refunds due to the rising cost of overhead, (being a small business is hard!), but we want to go above and beyond to make sure that you’re happy!
We’re in the business of making your life a little bit easier! If you feel like you received superior service, please click on the following link and leave us a review! Great reviews are what keep us in business, and provide us the ability to help more families and communities in our Delaware area!
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