You deserve some "me" time.
We know you might have a lot of questions and we're here to answer them! If you have a question that you don't see on this list, please feel free to contact us personally. We'll be more than happy to go over anything with you! We want to make sure you feel completely comfortable and at ease.
- Do you have a list of what's included with your cleanings?
We sure do!
Our initial deep clean checklist can be found by clicking here
Our recurring cleaning checklist can be found by clicking here
- If you're scheduling an hourly timed-appointment instead of a deep clean or recurring cleaning, we'll ask that you list your cleaning priorities in order of importance. This way, your cleaning crew will work on your list, item by item, to get as much accomplished as possible in the amount of time you have scheduled for them.
- Are you licensed and insured?
Most definitely! We can furnish these documents for you upon request.
- What are your service areas?
As of right now, we proudly service Bear, Middletown, Odessa, and Townsend DE. We hope to expand to other areas of New Castle county very soon!
- How many people will be in my home during my cleaning?
Depending on the size of your cleaning, it will be 2 to 5 staff members, one of them being an executive team leader.
- What should I do to prepare for my cleaning?
You'll get the most bang for your buck if you pick up any toys, clothing, etc laying around. This will allow our staff members to quickly get to their tasks, and get more done in your home! Any floors, tables, or surfaces that are covered with clothing, excessive clutter, toys, etc, won't be able to be cleaned. It's also very helpful if you put away any valuables, or meaningful items that we don't want getting damaged in any way!
- How long will my cleaning take?
It all depends on how much love the home needs! First time deep cleans can range anywhere from 2-4 hours. Recurring cleanings thereafter can be anywhere from 1 -2 hours, as a general guideline.
- How often are your weekly, bi-weekly, and monthly visits?
Recurring clients who are on a weekly schedule will be cleaned every week, on the same day of the week.
Clients on a bi-weekly schedule will be cleaned exactly every two weeks on the same day of the week. For instance, if your biweekly cleanings are on Mondays, you will be cleaned on Mondays exactly every two weeks apart.
If you're on our monthly schedule, your cleanings will be exactly every four weeks apart, on the same day of the week. If you have any questions about this, please feel free to reach out to us!
- What types of payment do you accept?
We accept cash and checks on the day of your cleaning, and also all major debit/credit cards via Paypal or Stripe.
Stripe is a secure and easy way to store your credit/debit card information for recurring payments. Cleanasaurus does not store your card information. Stripe is a very secure credit card processing server and they will store all sensitive card information. Your card will get charged on the day of your cleaning so you never have to worry about paying an invoice! If you'd like to sign up for Stripe, please call our client coordinator, Julia, at 215-301-7950.
If you choose to use Paypal, we will e-mail you an invoice the day of your cleaning, and you can pay securely right online.
All paper checks can be made out to Cleanasaurus. Any cash or checks can be left on the kitchen counter or dining room table on the day of your cleaning!
*Any outstanding paypal invoices that are 7 days past due will incur a $20 late fee per week.
*Any bounced checks will incur a $20 fee
- Can I be at home while my cleaning is happening? What about my pets? Do I have to lock them up?
It's YOUR home. Please feel free to go about your normal routine, we'll work around you! If you have pets that aren't aggressive towards strangers, please feel free to let them do their thing. Afterall, it's their home too!
- Do you provide cleaning supplies and equipment?
Yes, we provide 100% of the supplies and equipment needed to clean your home. If you prefer that we use your vacuum to avoid bringing in any outside animal hair or dander, just let us know! We can also use your cleaning supplies if you prefer a specific brand also, as long as they don't contain bleach or noxious fumes.
- Are there things that you do not clean?
While we're famous for our deep cleans, unfortunately we won't be able to clean the following items:
1. Any animal feces or urine, since there is a risk of possible exposure of harmful bacteria to our staff. The staff will clean around any animal excrement as best as they can!
2. Unless specifically requested by you, we do not clean the inside of any cabinets, drawers, or closed closet doors to ensure your privacy.
3. Any cathedral ceiling fans or high areas out of stepstool reach will not be able to be cleaned. Our staff is not permitted to climb any ladders higher than a two-step stepstool.
4. Our staff cannot move any furniture. They will clean underneath these items as well as possible. This is for safety reasons, as well as to make sure that we don't damage your furniture or scratch your beautiful flooring! If you would like to move any of your own furniture on the day of your cleaning so your staff can clean underneath/behind those areas, we'd love to get rid of those hidden dust bunnies for you!
- What kind of cleaning products do you use?
We use a very well-known natural cleaning line, Melaleuca. No synthetic chemicals, no toxic fumes, no preservatives! It is extremely safe for your family and pets. In certain instances, chemical cleaners may be used if needed (such as chemical toilet bowl cleaner and oven cleaner) but if you prefer to be absolutely 100% natural at all times, just let us know! We cannot provide or handle any cleansers containing bleach or noxious fumes to ensure the safety of our staff.
- Will the same people be cleaning my house during my recurring visits?
Unless one of our staff members needs to call out due to illness, we'll try our hardest to ensure the SAME team at every one of your cleanings. We want you to be able to build a trusting relationship with your personal crew.
- How do I cancel services?
Simply call our client coordinator Julia at 215-301-7950, or e-mail Cleanasaurus@gmail.com and let us know. You may cancel services anytime you wish!
- What happens during hot summer or cold winter weather?
Cleaning homes is a very active job! During the hot summer months, we ask that our clients leave their air conditioning on at a room temperature of 72 degrees or below. If you prefer not to leave your air conditioning at 72 degrees for the whole day, your team leader will adjust the temperature to a safe level and return it to it's original setting upon leaving.
Any "hot houses" without functioning air conditioning, or thermostats that are locked and not able to be set to 72 degrees by your team leader, will not be able to be cleaned, to ensure the safety of our staff.
In snowy, icy, or extremely stormy weather, we'll try our hardest to accommodate our clients for the day. In situations where it's unlawful or dangerous to drive, we'll reschedule your cleaning to another day that works best for you!
- What are your business hours and holiday schedule?
Our operating hours are Monday through Friday 9am to 4pm.
We are currently closed on the following holidays:
New Years Eve and New Years Day
Thanksgiving and Black Friday
Christmas Eve and Christmas Day
The day after Christmas
*If you have an appointment that would normally fall on one of these days, we will reschedule you to another day that works for you!
- What happens if something accidentally breaks during my cleaning?
Unfortunately, mistakes are rare but they do happen. We're fully insured and will offer you several options in how you would like us to proceed. We ask that you put away any valuable or important fragile items before your cleaning team arrives for the day to keep those meaningful items safe!
- What is your policy if I need to cancel my upcoming cleaning?
We kindly request at least 48 hours for cancellations, however, we know life happens and if you need to cancel within 48 hours, simply call our client coordinator, Julia, at 215-301-7950 or e-mail us at Cleanasaurus@gmail.com and we will reschedule your cleaning.
*Any recurring clients who have skipped cleanings and go longer than two months without service will unfortunately be taken off of our schedule to make room for new clients. If you'd like to keep your recurring spot after two months of non-service, we unfortunately have to charge the deep clean price to get your home back to Cleanasaurus standard. Sadly, two months or longer without a house cleaning takes our staff much longer to play catch-up and utilizes more in payroll, taxes, and worker's comp insurance. We'd never want to leave your home less than beautiful by doing a sloppy rush job!
- Do I have to tip?
Tipping is never expected! Some clients tip their cleaning crew during the holidays or whenever they feel they received stellar service. This decision is completely up to you, but never necessary!
- Should I provide a key or entry code to my home?
Most clients provide us with a way to enter their homes so they can be cleaned while they're out for the day. This is usually in the form of a house key, door code, or garage code. If you prefer an alternate way for us to enter your home, please let us know! If you have an alarm, please contact us with instructions on how to disable and/or arm the alarm on the day of your cleaning. We'll securely lock up your home when we're finished cleaning for the day!
*A $20 lockout fee will be applied to cover payroll time expense if there is no one home to let our team inside in absence of a key or code.
- Do you send out reminders about my next cleaning appointment?
We can most definitely send you an e-mail reminder at least 24 hours before your cleaning, which will also include the approximate time of arrival for your team. If you would like to get on our reminder list, just let us know!
- Do you have a referral program?
We sure do! If you're an existing client and refer 3 people who sign up for recurring cleanings, you'll get a free cleaning! If you're a new recurring client who was referred to us from an existing client, you'll receive a 10% discount on your initial deep clean!
- What if I'm not happy about a portion of my cleaning?
We want to make every effort to make sure you're happy! Our clients mean everything to us. If you're not satisfied with any portion of your cleaning, please let us know within 24 hours and we'll come back and make it right! Unfortunately we're unable to provide refunds due to the rising cost of overhead, (being a small business is hard!), but we want go above and beyond to make sure that you're happy!
- What if I'm thrilled about my cleaning?
We're in the business of making your life a little bit easier! If you feel like you received superior service, please click on the following link and leave us a review! Great reviews are what keeps us in business, and provide us the ability to help more families and communities in our Delaware area!
Affordable, friendly, professional home cleaning services.
Serving Bear, Middletown, Odessa, and Townsend DE
Serving Bear, Middletown, Odessa, and Townsend DE